Description de l'entreprise
A emblematic brand, non-conventional and dynamic that combines practicality of everyday living and glamour for those special occasions, thanks to the elegant minimalist lines and meticulous attention to detail.
Description du poste
To provide consistent and exceptional standard of customer service in a boutique located in the very heart of Brussels.
-To be in charge of the general operations of the Boutique, making sure it runs smoothly, cleanly and meets any budget or sales goals assigned.
-To be responsible for supervising a retail organization's staff, meeting customer needs,planning and coordinating sales, merchandising, and budgeting.
-Complete store operational requirements by scheduling and assigning employees rota
-Responsible for all employee corrective actions and ensuring any disciplinary actions are handled correctly.
-Monitors all business costs and provides the area team with feedback and analysis on all store KPI’s.
-Arrange merchandise on shelves according to popularity and other criteria
-Approach customers and offer them advice and support on product to persuade them to buy
-Monitor shelves inventory and unload new products when needed
-Operate cash registers and close daily revenues
-Maintain a clean and orderly environment in the store
-Provide information and other services such as handling returns of merchandise
-Great customer service skills and problem solving
-Go the “extra mile” to meet targets
-Fluent in English (Written and spoken) is essential.
-Fluent in French (Written and spoken) is essential.
-Fluent in Dutch (Written and spoken) is a plus.
-Additional Italian Language skills would be a plus.
-Previous demonstrable experience of managing a store and a team of Sales Advisors (min. 3 people)
-Retail or Service industry experience preferably within Fashion industries
-To be able to motivate, manage and lead your team
-Proven track record in delivering strong business results within a large team, large turnover and fashion environment.
-Ability to advise customers on smart professional dress and appearance
-An excellent communicator with customers and a leader for staff & colleagues
-Possessing great people management skills
-Good standard of numeracy
-Strong organisational skills
-Dynamic and creative