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Nom
Maelle Clayeux
Adresse du site internet
www.jimmychoo.com
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Assistant Store Manager (Dutch And French Speaker)

Pays : Belgique

Région : Bruxelles

Province : Bruxelles

Ville : BRUXELLES

Catégorie : Vente au détail

Type de contrat : CDD

Type d'emploi : Plein temps

Expériences : 2 à 5 ans

Date début : 13/01/2020

Présentation d'entreprise

Part of Labelux GmbH, a privately held luxury goods group, Jimmy Choo is an iconic luxury lifestyle brand .

The brand traces its roots to a bespoke shoemaker named Jimmy Choo who catered to the global jet set, including Princess Diana.

Today, Jimmy Choo encompasses a complete luxury accessories brand. Women’s shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men’s shoes.

Pierre Denis was appointed Chief Executive Officer in July 2012 and the creative direction is overseen by Sandra Choi. Together, they share a vision to create one of the world’s most treasured luxury brands.

Jimmy Choo has a store network encompassing 167 stores in 35 countries and is present in the most prestigious department and specialty stores worldwide. In October 2014 Jimmy Choo PLC was publicly listed on the London Stock Exchange with the ticker CHOO.

Description du poste

Assistant Store Manager (Dutch and French Speaker) – Jimmy Choo

Main responsibilities include:

• Engage and inspire the team by ensuring they are actively striving to achieve key performance indicators in order to increase store performance and reach individual and store targets
• Supporting the Store Manager in ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony and by personally providing exceptional customer service to VIP clients and delivering personal sales
• Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this
• Assisting the Store Manager in providing training to the team including product construction, materials, care and design, customer service, Retail Excellence and any other topics as communicated
• Ensure all Human Resources issues are dealt with in a timely and effective manner in line with guidance provided by EMEA HR
• Support the Store Manager in establishing and monitoring staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer performance management if required
• Support Stock Control and ensure deliveries are processed swiftly and that the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
• Supporting with stock takes as and when required
• Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy
• Working collaboratively with the EMEA Marketing team to identify marketing opportunities and roll out marketing initiatives with a key focus on maximizing sales potential including attending marketing /social events as brand representative
• Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique is maintained at all times
• In the absence of the Store Manager, successfully running and managing the day to day operations of the boutique including but not limited to customer relationships, team management, store administration, stock management and visual merchandising
• Ensure that the store is fully compliant with financial, HR, legal and retail operation rules and procedures with a view to ensuring operational excellence
• Support the Store Manager with any Health and Safety and Security
• Actively insuring the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company within the boutique
• Any other ad-hoc duties as might reasonably be required in the successful running of the store

Profil recherché

Competencies and Experience Required:
 
  • Demonstrable success gained as a Manager with a recognised brand
  • Previous experience of working within a Host department store
  • Luxury brand experience in a retail environment, shoes and accessories preferable
  • Excellent communication skills both written and verbal
  • Fluent Dutch and French
  • Additional language would b beneficial : English preferred.
  • Demonstrable skills of Microsoft Office, Excel, Word and Powerpoint
  • Knowledge and understanding of the luxury market, customer service and fashion
  • Successfully able to handle multiple demands and competing priorities in a multinational business
  • Seeks opportunities to be proactive and pre-empt store and team issues
  • Demonstrates respect, leadership capabilities and regularly exceeds expectations
  • Shows innovation and initiative
 
Personal Attributes:
  • Enthusiastic, self-confident, well presented and self-motivated
  • Understand and represent the luxury lifestyle image of Jimmy Choo
  • Professionalism is maintained under all circumstances
  • Prepared to go the extra mile to achieve targets
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