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Adresse
Brussels, BE
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Customer Care Officer

Pays : Belgique Belgique

Région : Bruxelles

Ville : Brussels

Catégorie : Commerce

Type de contrat : CDI

Type d'emploi : Plein temps

Description du poste

My role:
Be the interlocutor of customers within Customer
Service and ensure the complete execution of the order-to-invoice cycle
(including reverse flows).
I am responsible for:
-Establishing a
personalized relationship with all customers from all 4 Divisions in order to
optimize the service level
-Proactively ensuring order
processing and follow-up until invoicing
-Recording in Kepler
Service and efficiently answering to the customers' requirements (deadlines,
shortages, information, disputes) in a defined timeframe
-Recording in Kepler
Service, analyzing, following up and solving the disputes' situations
(complains, deductions, returns etc.) in accordance with the Credit Manager,
the Sales and Controlling teams, and the Physical Distribution
-Answering phone calls of
all customers form all 4 Divisions and sorting entering emails on the unique
email address of Customer Service
My competencies:
-Customer oriented
-Operational excellence and
agility
-Controls risks, operates
responsibly and acts proactively
-Bilingual FR+NL (ENG is a
plus)
-SAP, Kepler Service
-Customer Care best
practices
-Communication skills
(getting into customer's shoes)
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