Lead Operations Manager Benelux

Lead Operations Manager - Benelux

(Brussels - fulltime)

In your role as Lead Operations Manager you are a key person for the modernization of our omni retail organization. You own retail standards procedures and applications and you support the Benelux market on all operations topics.

With a commercial focus, you understand the impact of all operational retails parts and you build a whole picture of the retail work organization. You care for all the instore workflow and workforce and you contribute to the empowerment of the Retail co-workers.

Your role

• You set up a blue print and execute retail operations projects
• You are responsible to build and optimize the Store Operating Model and workflow processes across EU.
• You define and establish the in store operations standards across EU
• You lead all store operations Workforce planning standards and initiatives across EU
• You develop and implement Back Office solutions and processes, as well as Back House processes for all stores
• You work on the optimization of the logistics processes and operations
• You ensure all other operations initiatives readiness for your focus Market (BNL) in collaboration with the rest of the COE Operations leads
• You care for excellent planning and communication to the Stores in your focus market
• You ensure a collaborative and cross functional approach within your focus Market (BNL)

What we offer

At C&A we are driven by our values, we love togetherness, treat each other with respect and encourage everyone to come up with new ideas. We care for your personal wellbeing and development. You will receive:

• A competitive salary
• A benefits package in line with the responsibilities of the role
• The opportunity to attend trainings on various topics
• An employee discount of 20%

Who are you?

You are passionate about change and know how to significantly contribute to the modernization of our organization. You get energized by defining and implementing the process and workflows that is the most efficient for the organization and the easiest and most comfortable for the co-workers. You are an easy communicator and a collaboration champion, building your network in the organization and using it to serve the projects you drive.

You have:

• A Bachelor's degree or equivalent background
• A minimum of 5-8 years of experience in Operations
• Strong Project Managements skills with the ability to manage multiple projects in different stages simultaneously, preferably in a complex international environment
• Strong communication skills and the ability to build relationships across teams
• Experience in process optimization is a plus.
• Dutch, French and English language skills, both oral and written

We are customer obsessed! If you are to, come and join us!

About C&A

Ever since our founding by the brothers Clemens and August in 1841, C&A has been at the forefront of fashion. From making 'ready-to-wear' a thing when custom-made was the norm, to popularizing miniskirts in the 60s, introducing the Com-bi-kini in the 70s, Bio Cotton in early 2000 and the first Cradle-to-Cradle Gold certified garment in 2017 - we have always evolved with the times, making stylish and quality clothes possible for everyone. And while C&A and the world around us has changed over the decades, one thing has remained the same: our dedication to offering sustainable and quality fashion for the entire family.

We aspire for a future fashion industry that is more innovative and sustainable; one that has moved towards a circular future, and promotes a cycle of use, reuse and rebirth of clothing.

C&A fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board committed to build a diverse and inclusive organisation where everyone can become their best self. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.