Sales Associate / Beauty Consultant Brussels
Description de l'entreprise
Hermès Benelux & Nordics is a subsidiary of Hermès International, distributing Hermès products in Benelux and Scandinavia. Its region is a geographical and cultural mosaic, operating 9 stores in beautiful cities such as Brussels, Antwerp, Knokke, Amsterdam, Copenhagen, Luxembourg, Stockholm and Oslo.
To welcome our clients in our Brussels flagship store, we are looking for an
experienced Sales Associate / Beauty Consultant to join our team.
Description du poste
As Sales Associate you are at the heart of the sales activities in store.
You welcome all visitors in a warm & friendly manner and you consistently deliver quality service to all our clients. You make sure to adapt to each client, identifying their needs and surprising them across the different Hermès universes.
You focus on delivering high quality sales, developing strong client relationships, and delivering post-sale services.
You will also make our clients discover our beauty products and help us launch this new universe with your expertise in this field.
Your main duties will be:
Be the client’s first impression of Hermès image & convey warmth, courtesy, elegance and simplicity at all times
Provide excellent customer service adapted the culture & personality of each client and maintain a pleasant shopping environment consistent with the Hermès brand image
Develop sales across all product universes, always keeping in mind the quality of products & the excellence of service that Hermès wishes to give to its clients
Call on current & potential customers to establish & maintain client relationship and to inform about new products & services
Identify & handle client enquiries and concerns
- At least 5 years of relevant customer facing experience in luxury retail or another high-end service environment
- A natural passion for people & service
- The ability to adapt to different cultures & a real sense of empathy
- A team player attitude to reach a common goal & go the extra mile
- Relevant experience in advise and sales of beauty & make-up products
- Excellent presentation
- Fluent in French, Dutch and very good English. Any other language is a plus.