LOUIS VUITTON recrutement

Poste About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region. Position Overview: Based in our Client Services Centre in Brussels, the Client Advisor is responsible for providing the best-in-class client service by listening and responding to each client's specific needs through personalized assistance and advise with the utmost professionalism and attention to detail. This position will also be responsible for meeting and exceeding planned KPIs including commercial targets. The Louis Vuitton Promise: "Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched!" Missions Continuously strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, clients' retention with a sales-driven mindset. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to not only solve issues efficiently but also ensure client retention and enhance the overall customer experience. Responsible for ensuring accurate information and follow-up are input into the system and other relevant databases, initiating updates as appropriate to maintain the integrity and accuracy of our records. Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service. Be an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions. Profil Bachelor or master's internship. Internship agreement from school required. The internship is only possible with the internship agreement or a Belgian CIP agreement. Strong sales and storytelling skills Clear demonstration of a Customer First mind-set and strong interpersonal skills with the ability to engage effectively with clients. A highly motivated, energetic, and inspirational team player Detail-oriented mindset with a passion for delivering impeccable service and exceeding customer expectations. Able to work on multiple tasks and deliver results to agreed schedules. Punctuality and time-management skills by respecting and adhering to assigned schedules, ensuring reliability and efficiency. Flexibility to work shifts, including evenings, weekends, and holidays, to accommodate client needs across different English-speaking markets. Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous). A keen interest in luxury fashion and awareness of current trends is a plus. Ability to thrive in a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation. Informations complémentaires Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds. At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future. Etapes de recrutement Upon submission of your application, qualified candidates start the recruitment process with a video interview on our iCIMS platform. If successful, you will have the opportunity to present to HR your background and aspirations. The final step will be meeting with our Team Managers who will delve deeper into your capabilities and potential contributions to our dynamic team. Compétences à développer Louis Vuitton Client Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential. Recevoir par email Référence LVM28040

Poste About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region. Position Overview: Based in our Client Services Centre in Brussels, the Client Advisor is responsible for providing the best-in-class client service by listening and responding to each client's specific needs through personalized assistance and advise with the utmost professionalism and attention to detail. This position will also be responsible for meeting and exceeding planned KPIs including commercial targets. Missions Continuously strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, clients' retention with a sales-driven mindset. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across a specific market. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to not only solve issues efficiently but also ensure client retention and enhance the overall customer experience.Responsible for ensuring accurate information and follow-up are input into the system and other relevant databases, initiating updates as appropriate to maintain the integrity and accuracy of our records.Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service. Be an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions. Profil Excellent communication skills in Dutch both verbal and writing. Strong sales and storytelling skills. Clear demonstration of a Customer First mind-set and strong interpersonal skills with the ability to engage effectively with clients. A highly motivated, energetic, and inspirational team player. Detail-oriented mindset with a passion for delivering impeccable service and exceeding customer expectations. Able to work on multiple tasks and deliver results to agreed schedules. Punctuality and time-management skills by respecting and adhering to assigned schedules, ensuring reliability and efficiency. Flexibility to work shifts, including evenings, weekends, and holidays, to accommodate client needs across different German-speaking and Turkish-speaking markets. Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous). Background in luxury retail is a plus. A keen interest in luxury fashion and awareness of current trends is a plus. Ability to thrive in a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation. Informations complémentaires Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds. At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future. Etapes de recrutement Upon submission of your application, qualified candidates start the recruitment process with a video interview on our iCIMS platform. If successful, you will have the opportunity to present to HR your background and aspirations. The final step will be meeting with our Team Managers who will delve deeper into your capabilities and potential contributions to our dynamic team. Compétences à développer Louis Vuitton Client Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential. Recevoir par email Référence LVM27439

Poste About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region. Position Overview: Based in our Client Services Centre in Brussels, the Client Advisor is responsible for providing the best-in-class client service by listening and responding to each client's specific needs through personalized assistance and advise with the utmost professionalism and attention to detail. This position will also be responsible for meeting and exceeding planned KPIs including commercial targets. Missions Continuously strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, clients' retention with a sales-driven mindset. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across a specific market. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to not only solve issues efficiently but also ensure client retention and enhance the overall customer experience.Responsible for ensuring accurate information and follow-up are input into the system and other relevant databases, initiating updates as appropriate to maintain the integrity and accuracy of our records.Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service. Be an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions. Profil Excellent communication skills in French and/or Dutch both verbal and writing. Strong sales and storytelling skills. Clear demonstration of a Customer First mind-set and strong interpersonal skills with the ability to engage effectively with clients. A highly motivated, energetic, and inspirational team player. Detail-oriented mindset with a passion for delivering impeccable service and exceeding customer expectations. Able to work on multiple tasks and deliver results to agreed schedules. Punctuality and time-management skills by respecting and adhering to assigned schedules, ensuring reliability and efficiency. Flexibility to work shifts, including evenings, weekends, and holidays, to accommodate client needs across different German-speaking and Turkish-speaking markets. Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous). Background in luxury retail is a plus. A keen interest in luxury fashion and awareness of current trends is a plus. Ability to thrive in a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation. Informations complémentaires Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds. At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future. Etapes de recrutement Upon submission of your application, qualified candidates start the recruitment process with a video interview on our iCIMS platform. If successful, you will have the opportunity to present to HR your background and aspirations. The final step will be meeting with our Team Managers who will delve deeper into your capabilities and potential contributions to our dynamic team. Compétences à développer Louis Vuitton Client Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential. Recevoir par email Référence LVM27224

Poste About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region. Position Overview: Based in our Client Services Centre in Brussels, the Client Advisor is responsible for providing the best-in-class client service by listening and responding to each client's specific needs through personalized assistance and advise with the utmost professionalism and attention to detail. This position will also be responsible for meeting and exceeding planned KPIs including commercial targets. Missions Continuously strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, clients' retention with a sales-driven mindset. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the UK and Nordics markets. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to not only solve issues efficiently but also ensure client retention and enhance the overall customer experience.Responsible for ensuring accurate information and follow-up are input into the system and other relevant databases, initiating updates as appropriate to maintain the integrity and accuracy of our records.Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service. Be an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions. Profil Excellent communication skills both verbal and writing in English and a Nordic language such as : Danish, Finnish, Norwegian and/or Swedish Strong sales and storytelling skills Clear demonstration of a Customer First mind-set and strong interpersonal skills with the ability to engage effectively with clients. A highly motivated, energetic, and inspirational team player Detail-oriented mindset with a passion for delivering impeccable service and exceeding customer expectations. Able to work on multiple tasks and deliver results to agreed schedules. Punctuality and time-management skills by respecting and adhering to assigned schedules, ensuring reliability and efficiency. Flexibility to work shifts, including evenings, weekends, and holidays, to accommodate client needs across different markets. Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous). Background in luxury retail is a plus. A keen interest in luxury fashion and awareness of current trends is a plus. Ability to thrive in a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation. Informations complémentaires Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds. At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future. Etapes de recrutement Upon submission of your application, qualified candidates start the recruitment process with a video interview on our iCIMS platform. If successful, you will have the opportunity to present to HR your background and aspirations. The final step will be meeting with our Team Managers who will delve deeper into your capabilities and potential contributions to our dynamic team. Compétences à développer Louis Vuitton Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential. Recevoir par email Référence LVM27343

Poste About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region. Position Overview: Based in our Client Services Centre in Brussels, the Client Advisor is responsible for providing the best-in-class client service by listening and responding to each client's specific needs through personalized assistance and advise with the utmost professionalism and attention to detail. This position will also be responsible for meeting and exceeding planned KPIs including commercial targets. Missions Continuously strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, clients' retention with a sales-driven mindset. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the German and Polish markets. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to not only solve issues efficiently but also ensure client retention and enhance the overall customer experience.Responsible for ensuring accurate information and follow-up are input into the system and other relevant databases, initiating updates as appropriate to maintain the integrity and accuracy of our records.Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service. Be an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions. Profil Excellent communication skills in Polish, German & English both verbal and writing Strong sales and storytelling skills Clear demonstration of a Customer First mind-set and strong interpersonal skills with the ability to engage effectively with clients. A highly motivated, energetic, and inspirational team player Detail-oriented mindset with a passion for delivering impeccable service and exceeding customer expectations. Able to work on multiple tasks and deliver results to agreed schedules. Punctuality and time-management skills by respecting and adhering to assigned schedules, ensuring reliability and efficiency. Flexibility to work shifts, including evenings, weekends, and holidays, to accommodate client needs across different German-speaking and Turkish-speaking markets. Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous). Background in luxury retail is a plus. A keen interest in luxury fashion and awareness of current trends is a plus. Ability to thrive in a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation. Recevoir par email Référence LVM27185

Missions As a Team Manager you will support the CSC Manager to oversee, organize, and coordinate a team of Client Advisors by supervising and monitoring calls, ensuring that set objectives are achieved, motivating and coaching people, and handling client complaints when needed. Together, you'll shape unforgettable customer experiences through calls and digital interactions, ensuring every touchpoint reflects Louis Vuitton's legacy of quality. Lead and inspire a talented team of Client Advisors, fostering a culture of sophistication and exceptional service. Coach and develop your team through personalized action and development plan and constructive feedback. Analyze sales trends and client feedback to develop innovative strategies that keep us at the forefront of luxury retail service. Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's prestigious standards. Strategically manage call flow operations while upholding a client-centric approach that exceeds service expectations. Managing traffic flow, coordinating with Performance Management for optimal staffing during peak seasons. Overseeing quality assessments across all communication channels to refine client interactions continuously. Directly support and drive key initiatives under the guidance of the CSC Manager. Collaborate closely with HR to nurture talent within the team, focusing on performance reviews and career progression Profil Fluency in English + one of the Nordics languages (Danish, Swedish, Norwegian or Finnish) Proven leadership experience in customer service or call center environments, ideally within the luxury sector. Flexibility to work shifts (from 8am to 8pm), including weekends and public holidays. Advanced proficiency in MS Excel and other reporting/analytics tools such as PowerBI Strong analytical skills paired with excellent communication abilities across all levels of business. Recevoir par email Référence LVM27456

Poste About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region. Position Overview: As a Team Manager for Louis Vuitton Services Europe, you will support the CSC Manager to oversee, organize, and coordinate the Dutch speaking team of Client Advisors by supervising and monitoring calls, ensuring that set objectives are achieved, motivating and coaching people, and handling client complaints when needed. Together, you'll shape unforgettable customer experiences through calls and digital interactions, ensuring every touchpoint reflects Louis Vuitton's legacy of quality. Missions Lead and inspire a talented team of Client Advisors, fostering a culture of sophistication and exceptional service.Coach and develop your team through personalized action and development plan and constructive feedback. Analyze sales trends and client feedback to develop innovative strategies that keep us at the forefront of luxury retail service. Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's prestigious standards. Strategically manage call flow operations while upholding a client-centric approach that exceeds service expectations. Managing traffic flow, coordinating with Performance Management for optimal staffing during peak seasons. Overseeing quality assessments across all communication channels to refine client interactions continuously. Directly support and drive key initiatives under the guidance of the CSC Manager. Collaborate closely with HR to nurture talent within the team, focusing on performance reviews and career progression. Profil BASIC QUALIFICATIONS Proven leadership experience in customer service or call center environments, ideally within the luxury sector. Flexibility to work shifts (from 8am to 8pm), including weekends and public holidays. Advanced proficiency in MS Excel and other reporting/analytics tools such as PowerBI Strong analytical skills paired with excellent communication abilities across all levels of business. LANGUAGES: Fluency in written & spoken English and Dutch + proficiency in french. Informations complémentaires Upon joining, you will be provided two weeks of paid training and given the adequate tools to provide expert advice and guidance to all client inquiries. In addition, by joining Louis Vuitton, you will receive a generous benefits package, including but not limited to medical coverage, private retirement/insurance plan, employee referral bonus program, and employee discounts. You will have the opportunity to work with the most talented and inspirational leaders within the luxury market you will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within Louis Vuitton and the LVMH Group. Working Hours: Please be advised that this will include evening shifts, as well as availability to work both weekends and public holidays. Etapes de recrutement Upon submission of your application, qualified candidates start the recruitment process with a video interview on our iCIMS platform. If successful, you will have the opportunity to present to HR your background and aspirations. The final step will be meeting with our Team Managers who will delve deeper into your capabilities and potential contributions to our dynamic team. Compétences à développer Louis Vuitton Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential. Recevoir par email Référence LVM27518

Poste You will be part of the Finance team of the Benelux, Nordics & Poland region and will have the opportunity to discover the Louis Vuitton retail world in the Brussels based head-office. You will provide operational support to the stores and will gain a deep insight of our network. You will learn how to follow a retail activity with high standards of performance and will enjoy the energy and spirit of a small & dynamic and multitask team. Missions Support the business controlling and Accounting Team of Benelux, Nordics & Poland in charge of 8 countries and give administrative support to the stores of the region: Participate in data control routines, make KPIs reliable, deliver robust indicators to drive performance, participate in the development and monitoring of action plans Performance management and control : gross margin analysis, cost analysis, ... In-depth study of certain analyses, follow-up of action plans with the operational staff Participation in the closing process and budget process Internal control routines Main tools used: SAP ERP, Excel. Profil Bachelor or master's degree. Internship agreement from school required. The internship is only possible with the internship agreement. Strong command of English, knowledge of French or a Nordic language is a plus. Strong command in Excel Extensive analytical and advanced organizational skills; ownership. Ability to work with deadlines, prioritize multiple tasks without losing the eye for details. Proactivity, flexibility, and initiative are essential Informations complémentaires Start Date: Internship starting in June / July 2025 for 6 to 12 months. Location: Louis Vuitton Benelux, Nordics & Poland Head Office (Brussels, Belgium) Mandatory: Internship convention provided by universities. Etapes de recrutement 1st Step: Submit your application through the LV Job website, including a 2-minute video where you share your motivations towards this internship. 2nd Step: As a part of our initial selection process, you will receive an invite to complete an video interview on our EasyRecrue platform. 3rd Step: An online interview with a member of the Louis Vuitton Benelux, Nordics & Poland HR team. 4th Step: An online interview with the Controlling Manager. Compétences à développer At Louis Vuitton Benelux, Nordics & Poland, an internship is more than just a role, it's an opportunity to explore and grow your skills. Our unique organisation brings together various diverse departments on the same floor in an open-plan office, creating a dynamic environment where collaboration and discovery thrive. While your primary focus will be on your chosen field, you'll also have the chance to go beyond. If you're curious, you can gain insights into other departments, broaden your perspective, and build a well-rounded experience. Louis Vuitton encourages curiosity, learning, and knowledge-sharing, helping you grow both within your department and beyond. Take this chance to explore, connect, and make the most of your internship at Louis Vuitton! Recevoir par email Référence LVM27781

Poste You will be part of the HR team of the Benelux, Nordics & Poland region and will have the opportunity to discover the Louis Vuitton retail world in the Brussels based head-office. You will provide operational HR support to the stores and will gain a deep insight of our network. You will learn how to follow a retail activity with high standards of performance and will enjoy the energy of a small but dynamic team Missions All round HR Cycle support to the HR Business Partners of the 8 countries; In & Out staff administration (recruitment, contracts, onboarding, payroll flow...); Database - HRIS Management; Support in corporate HR Reporting; Internal and external communication; Participation in various projects Profil Bachelor or Master's degree Strong command of English. Knowledge of another local language (ie Dutch, French, Nordics) is an advantage Excellent IT skills (Excel, Word, PowerPoint, HR tools) Strong organizational skills, ability to work with deadlines and prioritize multiple tasks, without losing the eye for details Your strengths are your ability to communicate, your proactivity and your solution-oriented mindset Informations complémentaires Start Date: Internship starting in July 2025 for 6 to 12 months. Location: Louis Vuitton Benelux, Nordics & Poland Head Office (Brussels, Belgium) Mandatory: Internship convention provided by universities. Etapes de recrutement 1st Step: Submit your application through the LV Job website, including a 2-minute video where you share your motivations towards this internship. 2nd Step: An online interview with a member of the Louis Vuitton Benelux, Nordics & Poland HR team. 3rd Step: An online interview with the HRBPs. 4th Step: An online interview with the HR Director. Compétences à développer At Louis Vuitton Benelux, Nordics & Poland, an internship is more than just a role, it's an opportunity to explore and grow your skills. Our unique organisation brings together various diverse departments on the same floor in an open-plan office, creating a dynamic environment where collaboration and discovery thrive. While your primary focus will be on your chosen field, you'll also have the chance to go beyond. If you're curious, you can gain insights into other departments, broaden your perspective, and build a well-rounded experience. Louis Vuitton encourages curiosity, learning, and knowledge-sharing, helping you grow both within your department and beyond. Take this chance to explore, connect, and make the most of your internship at Louis Vuitton! Recevoir par email Référence LVM26820

Poste As a Team Manager you will support the CSC Manager to oversee, organise, and coordinate a team of Client Advisors by supervising and monitoring calls, ensuring that set objectives are achieved, motivating and coaching people, and handling client complaints when needed. Together, you'll shape unforgettable customer experiences through calls and digital interactions, ensuring every touchpoint reflects Louis Vuitton's legacy of quality. Lead and inspire a talented team of Client Advisors, fostering a culture of sophistication and exceptional service. Coach and develop your team through personalized action and development plan and constructive feedback. Analyze sales trends and client feedback to develop innovative strategies that keep us at the forefront of luxury retail service. Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's prestigious standards. Strategically manage call flow operations while upholding a client-centric approach that exceeds service expectations. Managing traffic flow, coordinating with Performance Management for optimal staffing during peak seasons. Overseeing quality assessments across all communication channels to refine client interactions continuously. Directly support and drive key initiatives under the guidance of the CSC Manager. Collaborate closely with HR to nurture talent within the team, focusing on performance reviews and career progression Profil Fluency in English + Native fluency in one or more of these languages: French, Dutch, Italian, Spanish, German or a Nordic language. Proven leadership experience in customer service or call center environments, ideally within the luxury sector. Flexibility to work shifts (from 8am to 8pm), including weekends and public holidays. Avanced proficiency in MS Excel and other reporting/analytics tools such as PowerBI Strong analytical skills paired with excellent communication abilities across all levels of business. Recevoir par email Référence LVM24248

Poste As a Louis Vuitton Team Manager, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build sustainable Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members. Missions Team Management and Development Client Development Driving the Business and Maximizing Performance Selling and Floor Management Coordinating Store Operations as Part of the Store Management Team Profil Passion for the Brand Business Mindset Social and Networking Skills Management and Leadership Skills Responsibility & Ownership Strong command of English, French and/or Dutch Extensive management Experience in Retail Etapes de recrutement Following the submission of your application, you will receive via email the first feedback on your application. Successful applicants will be moving to the first steps of the recruitment process, to complete an EasyRecrue video interview. Please keep an eye on your emails as the invitation will be sent from ICIMS. Following the video interview, there will be (minimum) three rounds of interviews either via Zoom or in person (with Store Management team, Head Office Management team and HR) and a case study. Recevoir par email Référence LVM27137

Poste As a Stock Controller, you will be an ambassador of the Brand ensuring the back of house efficiency and striving to constantly improve stock operations . This diverse role will manage the delivery operations, preparing and replenishing stock quickly and accurately as well as ensuring the right products are available on the shop floor to improve store efficiency and maximize the client experience. The Stock Controller will work closely together with the store team and the supply chain. Missions Stock Management Maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging) Manage the delivery operations, preparing and replenishing stock quickly and accurately Ensure the right products are available on the sales floor to improve store efficiency and maximize Client experience Ensure prompt and accurate updates and communication with the team in respect to new stock arrivals Improve product availability, interacting with Supply Chain and managing Product Requests to answer Client needs Proactively manage and investigate any stock discrepancies and ensure that the matter is resolved efficiently and communicated back to the store General duties Follow the company's policies and procedures Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store Develop the highest Brand and product knowledge Respect Louis Vuitton Brand standards in terms of grooming and behavior Profil Organized & Attention to Detail Sense of Service Professional Attitude Responsibility & Ownership Strong knowledge in various stock management software and Excel Able to work alone and to build a strong relation with the team Strong command of Dutch and English or French. Available immediately Application only online Etapes de recrutement Following the submission of your application, you will receive the first feedback on your application via email. Successful applicants will be moving to the first steps of the recruitment process, to complete an EasyRecrue video interview. Please keep an eye on your emails as the invitation will be sent from ICIMS. Following the video interview, there will be (minimum) two rounds of interviews either via Zoom or in person (with Store Management team and with HR). Recevoir par email Référence LVM26979

Poste As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated accordingly to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will proactively reach out to your Clients in order to achieve individual and team goals. Missions Drive and achieve individual and team objectives and be accountable for sales results Welcome every Client and provide the best Client experience Advise Clients across the Brand and all product categories Engage with Clients to develop long-term relationships, leveraging different Clienteling tools, in order to foster Brand loyalty Perform as a team-player, participate in all activities contributing to the overall objectives of the store Learn and master Brand and product knowledge Respect Louis Vuitton Brand standards in terms of grooming and behaviour Follow the company's policies and procedures Profil Passion for the brand & outstanding client service Commercial Mindset Professional Attitude Responsibility & Ownership Strong command of English and Dutch or French Etapes de recrutement 1st Step: An online interview with a member of the Louis Vuitton Benelux, Nordics & Poland HR team. 2nd Step: An in-store interview with the Store Manager. Recevoir par email Référence LVM26975

Poste You will be part of the Louis Vuitton Benelux & Nordics accounting team. You will have the opportunity to discover the Louis Vuitton retail world in the Brussels based head-office. You will provide operational support to the stores and as such gain a deep insight of our network. You will learn how to follow the retail activity with high standards of performance and will enjoy the energy and spirit of a small and dynamic team. Missions Be a valuable team member for the eight countries; you will be part of either our Benelux accounting team or our Nordics accounting team; provide administrative support to the stores of the region, participate in the reporting to the group and other various tasks. Your tasks include but are not limited to: Responsible for accuracy and adequacy of accounting records in all areas (Sales & bank reconciliation, Intercompany, payroll bookings and collaboration with 3rd party provider, accounts payable, tax, accruals booking & understanding, expense notes, etc...) Responsible for Fixed Asset monitoring and CAPEX Activation Monitor cash problematics and key contact for his/her countries Responsible for VAT & intratstat declarations Responsible for local statistics requests Actively Participate in monthly/quarterly closing process which includes reporting up to the EMEA Zone in accordance with IFRS Performing Ad-hoc tasks and reports Profil 1-3 years seniority Bachelor's or master's degree Strong command of English, knowledge of at least one regional language is an advantage (French, Dutch or Nordics languages) Excellent computer skills (Excel, Word, PowerPoint) Extensive analytical and advanced organizational skills; ownership Ability to work with deadlines, prioritize multiple tasks without losing the eye for details Proactivity, flexibility, and initiative essential Etapes de recrutement Following the submission of your application, you will receive via email the first feedback on your application. Successful applicants will be moving to the first steps of the recruitment process, to complete an EasyRecrue video interview. Please keep an eye on your emails as the invitation will be sent from ICIMS. Following the video interview, there will be (minimum) two rounds of interviews either via Zoom or in person (Finance Management team and HR) Recevoir par email Référence LVM26022

Poste We are currently looking for a Retail Performance & Data Analytics Intern for the Benelux, Nordics & Poland region based in Brussels Head Office, reporting to the Retail Performance Coordinator and Learning Manager Coordinator. The intern will be supporting both departments and consequently the performance of our 12 stores / 8 countries. Missions Support to the Retail Performance and Learning Team of Benelux & Nordics & Poland in 8 countries: RETAIL PERFORMANCE: Collaborate with the retail performance Coordinator to analyse store performance metrics and identify areas for improvement. Contribute to data-driven insights to enhance store performance. Participation and animation of projects impacting Retail (strategy for evaluating the in-store experience; tools for monitoring the performance of stores and teams; services offered to our clients; raising service standards; etc.) Daily/ weekly/ monthly update reports. LEARNING: Assist in the development and implementation of learning programs for retail staff (bookings, Purchase Orders...) Assist in creating training materials, and resources for use in learning sessions, both in-store and virtually. Profil Strong command of English, knowledge of at least one regional language is an advantage. Excellent computer skills (Excel, Word, PowerPoint). Knowledge of Power BI is an advantage. Extensive analytical and advanced organizational skills; ownership. Ability to work with deadlines, prioritize multiple tasks without losing the eye for details. Proactivity, flexibility, and initiative essential Proactive and people oriented. Service minded and a team player. Informations complémentaires Start Date: Internship starting in JUNE 2025 for 6 to 12 months. Location: Louis Vuitton Benelux, Nordics & Poland Head Office (Brussels, Belgium) Mandatory: Internship convention provided by universities. Etapes de recrutement 1st Step: Submit your application through the LV Job website, including a 2-minute video where you share your motivations towards this internship. 2nd Step: An online interview with a member of the Louis Vuitton Benelux, Nordics & Poland HR team. 3rd Step: An online interview with the Retail Performance Coordinator. 4th Step: An online interview with the Retail Director. Compétences à développer At Louis Vuitton Benelux, Nordics & Poland, an internship is more than just a role, it's an opportunity to explore and grow your skills. Our unique organisation brings together various diverse departments on the same floor in an open-plan office, creating a dynamic environment where collaboration and discovery thrive. While your primary focus will be on your chosen field, you'll also have the chance to go beyond. If you're curious, you can gain insights into other departments, broaden your perspective, and build a well-rounded experience. Louis Vuitton encourages curiosity, learning, and knowledge-sharing, helping you grow both within your department and beyond. Take this chance to explore, connect, and make the most of your internship at Louis Vuitton! Recevoir par email Référence LVM28207

Poste The Payroll & Benefits Partner is responsible for ensuring the effective, efficient and fully accurate payroll management for the full Louis Vuitton Benelux, Nordics & Poland population (8 countries), respecting compliance requirements and local employment, social and tax law regulations. The Payroll & Benefits Partner manages strategic simplification to streamline the payroll operations and is responsible for enhancing the employee experience by ensuring a continuous proactive review of the compensation and benefits offerings to engage and retain our talents. Missions PAYROLL MANAGEMENT Process monthly payrolls accurately, update payroll database with changes and maintain payroll files Manage the payroll calendars, in collaboration with payroll signatories and benefit suppliers Prepare the payroll journals for the local Finance team and provide continuous support with information required Reconcile and make/confirm payment of statutory local deductions Deal with all ad hoc inquiries from team members as well as local tax and governmental agencies Keep informed of all payroll related evolutions and ensures all payroll practices are compliant with local legislation Ensure payroll practices are internally compliant (segregation of duties, appropriate levels of validation, etc.) per the LVMH Payroll Guidelines and the department is audit ready at all times Ensure the administration related to all payroll processes is accurate Ensure all payroll processes are written and updated with a contingency plan in place Manage the relationship with external payroll provider and evaluate and audit on a regular basis Ensure the administration and recording of hours to all payroll processes is accurate On an annual basis Complete and reconcile statutory end of year returns Complete year end procedures for payroll system and implement any upgrades and statutory data changes ADMINISTRATION & COMPLIANCE Ensure all data maintained within the Payroll/HR functions is clean, accurate and updated on a regular basis Undertake the administration related to all Payroll processes, in particular: Starters and Leavers Manage Payroll systems Ensure that employees and payroll files are compliant with audit Record, monitor, and report staff absences Record, monitor any payroll exceptions and corrections Ensure all data is correct when submitted for payroll Ensure a clear Starters/Leavers/Amendments process being compliant with the local social legislation Keep a record of all relevant information for internal use respecting GDPR regulations Be a change agent for the digitalization of all administrative processes Proactively follow up on employee periods of absence Ensure all files are up to date and maintained (education leave, parental leave, holidays, absence etc.) Proactively participate in the implementation and upgrade of new/existing HRIS. COMPENSATION & BENEFITS Maintain up-to-date and control the benefits contracts and annual renewals Benchmarking local benefit offers in place and make recommendations to HRD Benchmarking local compensation (ie salary/bonus etc) offers in place and make recommendations to HRD Update all benefits databases ensure accurate records at all times: life insurance, income protection plan, pension, healthcare etc Update all benefits information for team members and ensure accurate information is provided to suppliers and payroll Provide guidance to employees and new starters on benefits' administration Develop and maintain communications tools Support the HR Business Partners on day-to-day communications/information to be sent to the various benefits brokers Participate in the annual MyImpact & ICR Campaigns reviewing employee performance and compensation Work closely with the HRD to be aligned on the overall talent and reward strategy Preparation in collaboration with the HRD/HRBP's of the candidates' package, presentation of the offer, and international relocations Profil Minimum 5 years seniority Bachelor's or master's degree Strong command of English, knowledge of at least one regional language is an advantage (French, Dutch or Nordics languages) Excellent computer skills (Excel, Word, PowerPoint) Extensive analytical and advanced organizational skills; ownership Ability to work with deadlines, prioritize multiple tasks without losing the eye for details Proactivity, flexibility, and initiative essential Informations complémentaires It is expected that the Payroll & Benefits Partner has an active presence in the stores to be a frequent point of reference for the teams on any payroll or benefits related questions Etapes de recrutement Following the submission of your application, you will receive via email the first feedback on your application. Successful applicants will be moving to the first steps of the recruitment process, to complete an EasyRecrue video interview. Please keep an eye on your emails as the invitation will be sent from ICIMS. Following the video interview, there will be (minimum) two rounds of interviews either via Zoom or in person. Recevoir par email Référence LVM28154

Poste Responsibilities Manage the IT infrastructure of LV Benelux & Nordics & Poland sites (incl Retail HO) such as network and telephony infrastructure and devices, user hardware, monitoring systems and network performances to ensure the highest level of performance Accountable of asset management (using the LV applications) Plan, organize, control and evaluate IT operations (proactive visit , site opening, hardware renewal, ....), coordinating Internal and Proximity Support resources, ensuring the business activity coverage during the working hours Implement and coordinate systems, policies and procedures based on LV Core Model Ensure data security, network access, and backup systems Act in alignment with users' needs and system functionality to contribute to organizational policy Identify problematic areas, designing and proposing solutions to be implemented in time once approved Preserve assets, information security and control structures Collaborate with EMEA & Central Teams to maintain LV standards and functionality Missions Follow-up and Reporting Formalise visit report & associated action plans Follow-up on projects deployment & share status Documentation Contribution to the technical documentation (enrichment of technical procedures and knowledge database) in collaboration with the knowledge manager Budgeting Monitor expenses and propose actions to keep them in line with the IT budget Purchasing Collaborate with IS&T Manager Benelux & Nordics to manage IT Purchase Orders, according to validated budget, ensuring that all is delivered as agreed with the vendor and on time. External suppliers Schedule regular meeting with external partners to follow activities Verify and update Service Level Agreements (SLA) within 3rd parties managed Profil Knowledge (necessary qualifications for the job) Proven working experience as an IT coordinator or relevant experience in proximity support activity Excellent knowledge of technical management, information analysis and of computer hardware/software systems Hands-on experience with computer networks, network administration and network installation Strong communication and interpersonal skills Great attention to detail Excellent organizational and coordination abilities Ability to coordinate resources Strong in formalizing visit report & associated action plans Ability to follow-up projects and share clear status Able to work in a fast-paced demanding environment Strong command in English and French Technical Skills : Network & Telecom: WAN, LAN, Wireless LAN Windows clients, Smartphones and Tablets (Apple) IOS environment Informations complémentaires Work hours : Established on retail schedules By exception the employee must be flexible and available in order to be able to adapt his activity to manage production incidents, or exceptional activities (hardware renewal, store openings, events, ...) Travels : Mobility inter-site - regular visit should be done in all sites under his/her responsibility (Retail HO in Brussels + Stores in Benelux & Nordics & Poland) Estimated Time : Depending of the project could go up to 50 % per week ORGANIZATION : Hierarchical manager: IS&T Manager Benelux & Nordics Functional relations : Internal Benelux & Nordics HO Stores Managers and IS&T correspondents LV_NEO Support organization LV_NEO EMEA correspondents External 3rd party local supplier MAIN JOB LOCATION : Brussels Recevoir par email Référence LVM28111

Poste About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region. Position Overview: Based in our Client Services Centre in Brussels, the Client Advisor is responsible for providing the best-in-class client service by listening and responding to each client's specific needs through personalized assistance and advise with the utmost professionalism and attention to detail. This position will also be responsible for meeting and exceeding planned KPIs including commercial targets. Missions Continuously strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, clients' retention with a sales-driven mindset. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to not only solve issues efficiently but also ensure client retention and enhance the overall customer experience. Profil Excellent communication skills in Italian and Spanish both verbal and writing Strong sales and storytelling skills Clear demonstration of a Customer First mind-set and strong interpersonal skills with the ability to engage effectively with clients. A highly motivated, energetic, and inspirational team player Detail-oriented mindset with a passion for delivering impeccable service and exceeding customer expectations. Able to work on multiple tasks and deliver results to agreed schedules. Punctuality and time-management skills by respecting and adhering to assigned schedules, ensuring reliability and efficiency. Flexibility to work shifts, including evenings, weekends, and holidays, to accommodate client needs across different Italian-speaking and Spanish-speaking markets. Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous). Background in luxury retail is a plus. A keen interest in luxury fashion and awareness of current trends is a plus. Ability to thrive in a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation. Informations complémentaires Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds. At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future. Etapes de recrutement Upon submission of your application, qualified candidates start the recruitment process with a video interview on our iCIMS platform. If successful, you will have the opportunity to present to HR your background and aspirations. The final step will be meeting with our Team Managers who will delve deeper into your capabilities and potential contributions to our dynamic team. Compétences à développer Louis Vuitton Client Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential. Recevoir par email Référence LVM28048

Poste About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region. Position Overview: Based in our Client Services Centre in Brussels, the Digital Care Service Advisor is responsible for servicing Clients through proper and accurate handling of inquiries related to Care Services via phone, email and video. The Care Services Advisor will also be responsible for achieving assigned objectives in the areas of productivity and quality; as well as maintaining high operational standards and efficient use of key systems. Missions Assess all incoming repairs and determine if the product is repairable, using the dedicated system and instructions. Handling, with the expected level of quality, a range of contacts with clients including (but not limited to): Payment collection, Quotation, Customer and quality service issues, etc.; Document all calls and email correspondence to track types of customer inquiries, advertising/editorial feedback, customer complaints utilizing a CRM software. Maintain the highest degree of customer service every day by demonstrating exemplary service leadership in the areas of phone quality, complaint resolution, product awareness, and store relations by adhering to the Quality Customer Service Standards, Louis Vuitton Etiquette, and Louis Vuitton Selling Ceremony. Troubleshoot, analyze, and research all issues or problems with related repairs, sometimes requiring research to be conducted with the LV atelier. Communicate with Product Assessment, Logistics and Client Services team to report feedback on received shipments and to ensure that performance results and/or issues are properly relayed to the clients. Stay up to date on all product, company, and departmental information/initiatives while being proactive in identifying areas of improvement for the Client Care. Profil Exceptional Client Centric mindset Excellent verbal and written communication skills in Spanish & Italian (proficiency in another language is a plus). Ability to learn quickly and maintain high performance level in a fast-paced environment. Excellent organization skills; effective time-management skills Be proactive, solution and detailed-oriented. Work both independently and as part of a team. Exceptional interpersonal skills: ability to interact with all levels of employees within the organization. Ability to handle multiple tasks simultaneously. Self-starter: ability to work with minimal supervision. Punctuality and schedule flexibility are essential. Competencies required: customer focus, integrity and trust, composure, priority setting, dealing with ambiguity, functional/technical skills, written communications, timely decision quality and problem solving. Informations complémentaires Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds. At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future. Etapes de recrutement Upon submission of your application, qualified candidates start the recruitment process with a video interview on our iCIMS platform. If successful, you will have the opportunity to present to HR your background and aspirations. The final step will be meeting with our Team Managers who will delve deeper into your capabilities and potential contributions to our dynamic team. Compétences à développer Louis Vuitton Client Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential. Recevoir par email Référence LVM28063

Poste About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region. Position Overview: Based in our Client Services Centre in Brussels, the Digital Care Service Advisor is responsible for servicing Clients through proper and accurate handling of inquiries related to Care Services via phone, email and video. The Care Services Advisor will also be responsible for achieving assigned objectives in the areas of productivity and quality; as well as maintaining high operational standards and efficient use of key systems. Missions Assess all incoming repairs and determine if the product is repairable, using the dedicated system and instructions. Handling, with the expected level of quality, a range of contacts with clients including (but not limited to): Payment collection, Quotation, Customer and quality service issues, etc.; Document all calls and email correspondence to track types of customer inquiries, advertising/editorial feedback, customer complaints utilizing a CRM software. Maintain the highest degree of customer service every day by demonstrating exemplary service leadership in the areas of phone quality, complaint resolution, product awareness, and store relations by adhering to the Quality Customer Service Standards, Louis Vuitton Etiquette, and Louis Vuitton Selling Ceremony. Troubleshoot, analyze, and research all issues or problems with related repairs, sometimes requiring research to be conducted with the LV atelier. Communicate with Product Assessment, Logistics and Client Services team to report feedback on received shipments and to ensure that performance results and/or issues are properly relayed to the clients. Stay up to date on all product, company, and departmental information/initiatives while being proactive in identifying areas of improvement for the Client Care. Profil Exceptional Client Centric mindset Excellent verbal and written communication skills in Spanish & German (proficiency in another language is a plus). Ability to learn quickly and maintain high performance level in a fast-paced environment. Excellent organization skills; effective time-management skills Be proactive, solution and detailed-oriented. Work both independently and as part of a team. Exceptional interpersonal skills: ability to interact with all levels of employees within the organization. Ability to handle multiple tasks simultaneously. Self-starter: ability to work with minimal supervision. Punctuality and schedule flexibility are essential. Competencies required: customer focus, integrity and trust, composure, priority setting, dealing with ambiguity, functional/technical skills, written communications, timely decision quality and problem solving. Informations complémentaires Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds. At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future. Etapes de recrutement Upon submission of your application, qualified candidates start the recruitment process with a video interview on our iCIMS platform. If successful, you will have the opportunity to present to HR your background and aspirations. The final step will be meeting with our Team Managers who will delve deeper into your capabilities and potential contributions to our dynamic team. Compétences à développer Louis Vuitton Client Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential. Recevoir par email Référence LVM28062

Poste As a Quality and CX Intern, your mission will be to support the Quality Department in driving service excellence across CSC Europe. You will play an active role in analysing client feedback, identifying pain points and opportunities, and challenging existing processes to continuously elevate the client experience. You'll bring your analytical mind, creative thinking, and tech-savvy spirit to shape solutions that inspire, improve, and innovate. Missions Support the Quality Department in key initiatives to improve service quality and operational excellence across Louis Vuitton Client Services Europe Deep-dive into client feedback data to extract actionable insights and detect emerging trends Contribute to the preparation of weekly and monthly quality reports using tools like Excel and Power BI Assist in the design and maintenance of dashboards, visualizations, and performance monitoring tools Challenge the status quo by identifying inefficiencies, proposing bold improvements, and supporting their implementation Help improve and maintain quality standards, guidelines, and documentation (training decks, SharePoint pages, etc.) Collaborate cross-functionally to align quality expectations and share best practices Support quality-related audits, follow-up actions, and continuous improvement loops Contribute to the animation of the quality culture by sharing impactful insights, success stories, and benchmarks Informations complémentaires Bachelor or master's student (internship agreement from your school or a Belgian CIP agreement required) Highly analytical, curious, and detail-oriented - you enjoy making sense of complex data Creative thinker with a proactive attitude and a drive to innovate and improve Comfortable challenging the status quo and voicing new ideas Proficient in Excel, Power BI, and SharePoint - bonus points for PowerPoint, Forms, or automation tools Excellent organizational skills and the ability to manage multiple priorities with precision Fluent in English; German is a plus Service-oriented mindset and a collaborative team player Passionate about creating exceptional client experiences through quality and innovation Recevoir par email Référence LVM27945